Legal

Terms and Conditions

Please review the terms that apply when using Tekhoob Care services.

Terms and Conditions — Tekhoob Care

Effective Date: September 28, 2026

Last Updated: September 28, 2026

Welcome to Tekhoob Care ("Company", "we", "our", or "us"). By accessing our website, booking a repair, requesting doorstep/pickup services, or utilizing any of our maintenance and diagnostic services, you ("Customer", "User", or "you") agree to be bound by these Terms and Conditions.

1. Scope of Services

Tekhoob Care provides repair, diagnostic, maintenance, and technical support services for electronics, mobile devices, laptops, computers, and home appliances.

All service bookings submitted online, via phone, or via messaging platforms (e.g., WhatsApp) are subject to acceptance and confirmation by Tekhoob Care.

Service estimates provided prior to inspection are initial assessments and may be adjusted following a complete technical diagnosis.

2. Diagnosis, Quotations & Approvals

  • Diagnostic Assessment: We perform an initial inspection to identify device faults. Specialist services (such as motherboard-level repairs or advanced data recovery) may involve dedicated lab work.
  • Quotation Approval: No chargeable repair work will commence without prior verbal, written, or electronic confirmation from the Customer.
  • Additional Faults: If secondary or hidden issues are discovered during repair, Tekhoob Care will contact you with an updated estimate prior to proceeding.

3. Customer Data Responsibility & Device Passcodes

  • Data Backup: The Customer is solely responsible for backing up all personal data, files, photos, and software prior to submitting any device for repair. Tekhoob Care is not liable for data loss, alteration, or corruption during testing or repair.
  • Access & Passcodes: To perform full quality assurance and functional checks (display, camera, network, charging, etc.), technicians may request temporary passcode access. Passcodes are used strictly for service validation.

4. Pricing, VAT & Payment Terms

  • Currency & Tax: All prices are quoted in UAE Dirhams (AED) and are subject to 5% Value Added Tax (VAT) in compliance with UAE tax regulations.
  • Payment: Full payment is due immediately upon completion of service and prior to device dispatch or handover.
  • Accepted Methods: Cash, Credit/Debit Cards, or approved online payment channels.
  • Unclaimed Devices: Devices left uncollected or unpaid for more than 60 days following notice of completion may be subject to storage fees or disposal to cover incurred service costs.

5. Pickup, Delivery & Turnaround

  • Service Timelines: Estimated turnaround times are provided for convenience and are subject to parts availability, complexity, and shipping delays.
  • Verification: Proof of identity or the original service receipt/job card may be required upon device return or pickup.

6. Warranty Terms & Exclusions

Limited Warranty: Tekhoob Care provides a [e.g., 90-day / 180-day] warranty on replaced hardware components and labor, effective from the invoice date.

Warranty Exclusions: Warranty coverage becomes null and void under the following conditions:

  • Physical drop damage, liquid exposure, or cosmetic strain occurring post-repair.
  • Unauthorized tampering, modifications, or secondary repairs conducted by a third party.
  • Pre-existing structural or water-damage issues not related to the specific part replaced.

7. Limitation of Liability

Tekhoob Care shall not be held liable for indirect, incidental, or consequential damages, including loss of profits, commercial downtime, or unbacked data.

Pre-existing damage or degradation (such as swollen batteries, cracked glass, or fragile logic boards) that worsens during necessary opening/disassembly is not the liability of Tekhoob Care.

8. Cancellations & Refunds

  • Cancellation: Cancellations made after a technician has been dispatched or after parts have been specifically ordered may incur a call-out or processing fee.
  • Refunds: Approved refunds will be issued back via the original payment method within 14 to 30 business days, subject to inspection and management approval.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates and local regulatory guidelines in the relevant Emirate.

10. Contact Us

For queries, service status, or warranty requests, please contact Tekhoob Care:

Phone: +97145709643

WhatsApp: +971524969004

Email: info@tekhoob.care

Address: Jamila Building - 205, Al Mararr - Deira, Dubai, UAE