Privacy Policy

1. Information We Collect

We collect only the essential information necessary to safely and efficiently fulfill your service request:

• Contact Information: Name, mobile number, email address, and delivery/pickup address.
• Device & Service Details: Device type, brand, model, serial/IMEI number, issue description, and job reference number.
• Billing Information: Invoice records, payment confirmations, and VAT details (card payments are processed securely through certified payment gateways; we do not store full credit card numbers).
• Communication Logs: Messages, emails, WhatsApp logs, and call details related to your quotes, job status, and service approvals.

2. Device Data & Passcode Confidentiality

• Data Backup Responsibility: The Customer remains solely responsible for creating a complete backup of all personal files, photos, applications, and storage prior to handing over any device. Tekhoob Care is not responsible for data loss during hardware diagnostics or repair.
• Passcode Usage: If you provide temporary screen lock passcodes or system passwords, they are strictly used by authorized technicians for functional pre- and post-repair testing (e.g., display response, camera, audio, sensors, charging). Passcodes are deleted or disregarded once testing is complete.
• Data Recovery Services: For specialized storage recovery jobs, media access is performed strictly to extract and restore requested files to customer-approved media.

3. How We Use Your Information

We use your personal data for the following operational purposes:

• Generating service tickets, quotes, and job reference numbers.
• Providing repair updates, job status alerts, and approval notifications.
• Coordinating doorstep pickup and return delivery of your devices.
• Processing invoices, issuing VAT receipts, and honoring warranty coverage.
• Preventing fraudulent transactions and improving our service quality.

We do not sell, rent, or lease customer contact information to third parties.

4. Information Sharing & Third Parties

We only share relevant personal data with third-party service partners under strict confidentiality agreements to facilitate your repair service:

• Logistics & Delivery Partners: Name, phone number, and address provided to couriers/drivers for pickup and delivery.
• Payment Gateways & Banks: Transaction details required to process secure online or card payments.
• Legal Compliance: When required by valid legal orders, court mandates, or regulatory authorities within the United Arab Emirates.

5. Website Cookies & Analytics

When you visit the Tekhoob Care website or mobile portal:

• Essential Cookies: Necessary for smooth site navigation and booking functionality.
• Analytics Tools: We may collect anonymized traffic metrics (such as page visits and device types) to improve website speed, layout, and service navigation.
• Cookie Management: You can disable non-essential cookies via your web browser settings at any time.

6. Data Security

We implement strict physical, digital, and administrative security measures to protect your information against unauthorized access, loss, or alteration:

• Restricted internal system access limited strictly to assigned technicians and support personnel.
• Encrypted database storage for system job records and customer profiles.
• Secure verification checks upon device collection or handover.

7. Retention of Information

We retain personal details only for as long as needed to fulfill service commitments, manage active warranty periods, comply with UAE VAT and accounting guidelines, and resolve customer service queries. Outdated marketing or contact data can be removed upon request.

8. Marketing & Communication Preferences

• Service Updates: We may send essential service-related SMS, WhatsApp messages, or emails regarding active repair orders, invoice statuses, or delivery confirmations.
• Promotional Communications: You may occasionally receive promotional offers or news regarding Tekhoob Care services. You can opt out of promotional messages at any time by replying "STOP" or contacting customer support.

9. Your Privacy Rights

As a customer, you have the right to:

• Request access to or copies of the personal contact details we hold for you.
• Request corrections to outdated or inaccurate information.
• Opt out of non-essential marketing communications.
• Request the removal or deletion of published device images, testimonials, or review content linked to you.

To exercise these rights, please contact us with your original job order number and registered contact details.

10. Policy Updates & Contact Details

Tekhoob Care reserves the right to update this Privacy Policy to reflect technical, operational, or legal changes. Updates will be posted directly on our website.

For any privacy-related questions, data requests, or job inquiries, please contact Tekhoob Care: